| Posted: 18 June 2004 at 8:44pm | IP Logged
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We recently installed a new anti-spam system on our email server. (We were receiving over 1,000 spam messages per day!) Unfortunately the system is blocking many legitimate emails from generic accounts such as PayPal and we have not yet worked out how to fix the issue. Some people have had troubles contacting us by email regarding Acuity CMS. Also we do not currently receive notifications of new Acuity CMS orders.
If you order Acuity CMS and do not hear from us for a day or more, please do not panic. We're not ignoring you, we probably just didn't receive the email!!! However your order was recorded in our PayPal system so it is not lost, and we will pick it up within a couple of days.
If you have troubles contacting us, please post a message in the Acuity CMS Support Forum. We'll get in touch as soon as possible. We will be checking that forum as often as we can (at least every two days, more often if we can).
If you'd like to read more about the spam system we're using, visit http://assp.sourceforge.net/. Despite our troubles, it is an excellent open source product and we're happy to recommend it to anybody.
Cheers,
Rob Wells (General Manager - Acuity CMS / The Collective)
(Copy #2)
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Topic: IMPORTANT: Having troubles emailing us?
